# SOP: [Task, as a verb]

**Runs when:** [the trigger that starts this]
**Owner:** [role] · **Typical time:** [minutes] · **Frequency:** [how often]

## Before you start
- [ ] [Access, credential, or information needed]
- [ ] [Approval required, and from whom]

## Steps

1. **[One action.]**
   Done when: [verifiable outcome]

2. **[One action.]**
   Done when: [verifiable outcome]
   - If [situation A], then [what to do]
   - If no response in [time], escalate to [person]

3. **[One action.]**
   Done when: [verifiable outcome]

## Definition of done
[State it explicitly. Otherwise "done" means whatever the person following it decides.]

---
## Rules this template follows
- One action per step. If it can be half-completed, it is two steps.
- Every step has a verifiable outcome.
- Name the exact thing — "the template called client-welcome-v3", not "the usual template".
- Write it on the third repetition, not the first.
- Test it by handing it to someone who has not done the task, and answering no questions.

Last updated: [date] · Changed: [what]